IT Professional with over 10 years of experience specializing in Customer Service, Technology and Support; with an Associates Degree in Information Technology from Bates Technical College. I am currently pursuing a Bachelor's Degree in Network Operations and Security at Western Governors University. I am a results driven individual, great communicator, and who constantly seeks self-improvement; always willing to grow, learn, and improve. I take pride in finding the right solution for difficult problems. Initiative-taking individual seeking a challenge in today’s workplace environment.